To whom it may concern,
It is with excitement that I write this letter as I give you a brief background of my career thus far having had a good run within the banking space at First National Bank - Merchant Services, which is their Point of Sales system. I started off at the Contact Centre, where - after five months of my being in that position with no prior experience - I was tasked with training new candidates and later got ear – marked for a leadership role.
The leaders later decided to let me handle their clients’ relationship which is why they promoted me to Retentions Consultant. In this space I used my interpersonal skills and my drive to sell solutions to merchants who were disgruntled and shopping around or just looking at leaving FNB. This included selling solutions to internal stake holders like the Head of Pricing, who at one instance, bought into a solution I had to match a competitor's rates, which FNB does not normally do, in order to keep a client who had already signed with a different bank. I showed the Head of Pricing that the merchant, who had other products with the bank, would eventually leave FNB entirely if we did not match the competitor’s rates.
And as a result of this stint within the relationships space, I am keen on similar roles - Business Development, Relationship Management or Account Management positions with more responsibility.
I am a student at Wits and about to complete my Bachelor of Arts degree with Organizational Psychology and Social Anthropology as my majors. I have a love for research – qualitative to be precise; however I also studied a course called Research Design Analysis in my second year, which was mostly quantitative research analysis. As a Retentions Consultant at FNB, my love for research helped me sell better solutions - not just to our clients but within the business, too.
Because I also major in Social Anthropology, I am a keen learner of both quantitative and qualitative research. I enjoy understanding how and why people and organizations perform the way they do. I am curious and – like most people - I find stagnation frustrating. I am goal and result driven.
Before I was at FNB I was with Netcare as a Customer Care Consultant and there, over and above my job description, I helped the Business Manager with efficiency in terms of running the business for which I got awarded employee of the month twice in a row. Because of the progress I helped the business make, the Business Manager was not too excited to let me go when I was moving to FNB to pursue a career in Banking - Fintech.
I am a keen observer and learner and I believe that that combination of skills would be an asset to your team if I were to join.
Sakhile