With 20+ years of experience in leadership roles, HR & Management environments, I am ready to apply the knowledge I acquired in different aspects of FMCG and Industries for the benefit of the organization. I am flexible to learn new skills and continually look to improve myself and my professional performance. Ready for meaningful challenges to make an impact and be the key to supporting my organization's growth, with diverse perspectives and ideas to achieve organization goals.
Increased sales 18%, by acquiring new clients and enhanced marketing activities for the company.
Initiated the retrieval process of old government debt of 300M AOA.
Developed the company structure and internal administration, management, and HR processes.
Negotiated and managed the process to achieve being a certified agent of CFAO Angola (Toyota).
Main responsibilities were to plans, develop, organize, and direct all daily activities and functions of the administration and operation division, which includes sales and marketing, human resources, logistics, importation, health and safety, IT, communications, and customer relations.
Achievement:
Fulfilled the Censo project for the group, for a total headcount of 1843 employees among all provinces in Angola and realized complete staff data updated.
Was in charge of leading the ERP (Primavera) implementation process.
Conducted and led the Job description creation project for the group, then the translation into Portuguese language and ensured proper distribution/understanding to each employee.
Implemented a turnover rate/cost per hire study to minimize turn over percentage.
Personally, led the creation and implementation of the group HR policies, after reviewing them with the group executives, then submitted it to the group CEO for final approvals and execution.
Concluded the creation and implementation of onboarding & Buddy program for new joiners,
Implemented the customer service training program for the frontline employees in the group and created the client’s helpline center for complaints and feedback.
Led the mass recruitment of GMA – Grandes Moagem de Angola and the initiation of the HR department, until is fully operational.
Initiated the establishment of HR department from zero until fully operational for new projects.
Responsibilities:
Being in charge of 5 different entities within the group, which varies between industries, real estate and corporate, the main priority was to work closely with business leaders to translate business needs into HR requirements for organizational development.
Worked closely to the business on the day-to-day operation to understand business issues, to develop, maintain a good working relationship with managers to support business, operational changes and demands for HR intervention.
Guided managers and employees on inquiries, concerns, needs, problem-solving, dispute resolution, regulatory compliance, and litigation avoidance.
Translated business requirements into solutions and partnered with the HR operations team to ensure HR services delivery.
Supported and advised the business on change management for the business to achieve desired objectives aligned with the business strategy.
Collaborated with HR teams to ensure consistent delivery of HR processes, policies, and procedures in line with the group policies while ensuring local relevance.
Managed and monitored HR operational activities including talent acquisition, performance management, training and development, payroll, HR compliance, and employee relation.
Managed the talent acquisition team to ensure delivery on recruitment issues and key vacancies.
Based on market surveys and best practices, created, and managed the group policies and procedures focusing on transformational views, and ensured the implementation of changes, aligned with business needs, and group objectives.
Identified staff training & development needs in conjunction with the learning and development team in support of business needs.
Analyzed the HR metrics and led the team to the execution of action plans.
Compiled and prepared the annual HR budget which is aligned with strategic and operational needs/staffing in compliance with local labor law including internal processes.
Worked with reward manager on retention plan for valuable employees including career path.
Ensured compliance and regulations applicable to employment conditions, occupational health & safety in compliance with local law and internal facility processes.
Managed and aligned processes for salary & bonus reviews.
Oversaw all disciplinary inquiries and ensured that all disciplinary procedures are adhered to in conjunction with the legal department as per labor law.
Managed the group's international health insurance / General Services / Visa Department for expatriates.
Represented United Airlines in the Kuwait market by promoting their products and providing the agencies the full support and updates to sell United Airlines.
Managed top 8 agencies and corporate accounts valued at M25$.
Monitored the performance of the top contracted agencies to ensure their achievement was on the right track toward their set targets, planned and regularly communicated their performance.
Managed and enhanced the business relationship between UA and US government contracts.
Increased revenue from existing accounts by maintaining and developing strong relationships.
Insured the acquisition of new accounts with large volumes to increase revenue.
Performed frequent product awareness sessions for agencies and corporations to increase awareness & enhance sales.
Reported to management every fortnight on the sales activity and weekly visited key clients.
Planned & organized the UA annual events and marketing activities to travel agencies and corporates to appreciate and reward their performances.
Planned & successfully organized the first UA Familiarization trip to top travel agencies from Kuwait to Bahrain in 2012 for the experiment of UA products.