I am male with 42 years old residing in city of Johannesburg municipality,I am a fast learner in everything I taught.I have many years of expertise in many fields ie (business plan and administration, security services, Manufacturing, designing, messenger,and supervising etc.
As a Call Centre Agent at DHL from January 2020 to December 2022, my key responsibilities included providing exceptional customer service to clients across various industries. I actively engaged with customers over the phone, addressing inquiries, resolving complaints, and ensuring their overall satisfaction.
I adeptly handled a high volume of incoming calls, consistently meeting or exceeding performance targets for call efficiency and quality. I efficiently processed orders, tracked shipments, and provided timely and accurate information on package status.
I played a crucial role in problem-solving and identifying logistics solutions for customers, utilizing my comprehensive knowledge of DHL's services and operations. Additionally, I effectively communicated with internal teams, collaborating to resolve complex issues and streamline processes.
My ability to quickly adapt to changing circumstances allowed me to thrive in a fast-paced environment, ensuring smooth call flow and efficient customer interactions. I consistently maintained detailed call records and accurately documented customer interactions, contributing to the overall improvement of customer satisfaction scores.
Overall, my time at DHL as a Call Centre Agent has honed my communication skills, customer service expertise, and problem-solving abilities, further enhancing my dedication to delivering exceptional service in any professional environment.
As a Customer Representative Services at TURFLOOP NATURE RESERVE from February 2017 to December 2019, I was responsible for delivering exceptional customer service and ensuring customer satisfaction.
My key responsibilities included effectively managing customer inquiries and providing accurate information regarding reservations, pricing, and general inquiries about the nature reserve. I maintained a friendly and professional demeanor while handling high call volumes, ensuring that each customer received personalized attention and prompt resolution to their concerns.
Additionally, I actively participated in upselling and cross-selling various products and services to enhance the customer experience and increase revenue. I consistently met and exceeded sales targets through persuasive communication and exceptional product knowledge.
Another crucial aspect of my role was resolving customer complaints and conflicts. I employed strong problem-solving skills to address issues promptly and effectively, turning negative experiences into positive ones.
Furthermore, I played a significant role in maintaining a clean and organized front desk area, ensuring that customer information was accurately documented and stored for future reference. I also worked collaboratively with team members to achieve daily administrative tasks and contributed to a positive and cohesive work environment.
Overall, my experience as a Customer Representative Services at TURFLOOP NATURE RESERVE has equipped me with excellent customer service, communication, and problem-solving skills, allowing me to provide exceptional service and exceed customer expectations.
As a Jewellery Design and Manufacture professional at the Mining Qualification Authority from February 2004 to January 2008, I undertook a range of key responsibilities.
During my tenure, I was responsible for designing and creating unique and high-quality jewellery pieces. This included conceptualizing designs, sketching and rendering them, and utilizing various design software to develop 3D models for production. I also managed the manufacturing process, coordinating with suppliers and overseeing the creation of prototypes and final products.
Furthermore, I was entrusted with ensuring compliance with industry standards and regulations, conducting quality control assessments, and implementing corrective measures as needed. Additionally, I collaborated with marketing and sales teams to understand market trends and customer preferences, allowing me to produce designs that met market demands.
Moreover, I played a vital role in training and mentoring junior designers, sharing my knowledge and expertise to enhance their skills and understanding of jewellery design and manufacturing techniques. By consistently staying up-to-date with industry advancements and attending relevant workshops and conferences, I continuously improved my craft and contributed to the innovation and success of the organization.
Certified in Business Training from LEDET TRAINING, Polokwane, November 2017. Equipped with a comprehensive understanding of core business principles and effective training methodologies. Proficient in designing and delivering training programs that enhance organizational productivity and employee development. Skilled in conducting needs assessments, creating engaging training materials, and facilitating interactive workshops. Strong ability to engage and motivate participants, fostering a culture of continuous learning and growth. Adept at adapting training strategies to meet diverse learner needs, ensuring knowledge retention and skill acquisition. Committed to staying updated with industry trends and best practices. A results-driven professional dedicated to driving organizational success through impactful training initiatives.
Completed SECURITY SERVICES (Certification) from MBODI CONSTRUCTION AND SECURITY SERVICES Polokwane in Oct 2009. Developed a solid understanding of security protocols and procedures. Acquired essential skills in risk assessment, access control, and surveillance. Demonstrated strong problem-solving abilities in managing emergency situations effectively. Trained in crisis management and conflict resolution techniques. Maintained a high level of professionalism while ensuring the safety and security of clients and premises. Implemented preventive measures to mitigate potential threats and ensure compliance with company policies. Adhered to strict confidentiality guidelines to safeguard sensitive information. Dedicated, reliable, and committed to maintaining a secure environment.
Certification in Jewellery Design and Manufacture from IMFUNDISO SKILLS DEVELOPMENT, City of Tshwane Metropolitan Municipality, November 2006.
Writing minutes of every meeting of the organisation,my key responsibilities as a secretary of the organisation include effective managing board meeting and report,and providing accurate information regarding the organisation 's sustainability.
Furthermore, I play a important duties in maintaining a clean and organised front board meetings, and ensuring that directors and non-directors are accurately documented and stored for future reference.
I also operate collaboratively with my board members to achieve monthly administrative duties and contribute to positive and sustainable work environment.