I am an ambitious female who is prepared to achieve the desired goals of the job description. I am a hard worker, self-motivated, goal-orientated individual who is always looking for a challenge to enhance my skills and knowledge. I like to interact with people adapt easily to different kinds of environment. I have good communication skills being able to communicate in English and some South African languages. I thrive on personal development in order to empower myself both as individual and in my professional life.
Capturing membership on VRM • Filing • Banking • Sending membership report to ward councillors Updating membership book recon • Keep tract on membership books in field • Provide First Aid
Capturing voter’s information on VRM • Manage high volume of inbound calls • Filing of records • Efficiently handle voter’s queries and provide clarity on matters requested • Provide excellent voter service • Efficiently and effectively execute all deliveries
Answering incoming calls • Filing • Ordering medicine • Banking • Verifying patient details with medical aids • Admin on patient records / files • First aid
Assess performance of contact centre agents • Ensure exceptional service is provided to voters • Provide regular performance feedback to agents and team managers • Identify performance shortfalls, improvement and exceptional service • Conduct training and coaching • Produce reports on performance, statistics and training needs • Acting as team leader
Conducting briefing to field workers • Debriefing of questionnaires • Recruiting respondents for quantitative and qualitative research • Overseeing central venues • Trip bookings • Reconciling • Filing • Sending daily status report
completed matric as a part time student