Data Administrator
Learnlight, South Africa
Job Description
Our Organisation
Learnlight is an EdTech company that provides language, intercultural and soft skills training to leading companies and organizations around the world. We deliver blended virtual, blended face-to-face, and digital solutions to 100,000+ learners in 1500+ clients across 150+ countries. We specialize in the digital transformation of learning programs and the empowerment of talent to excel in an increasingly complex global environment.?
Your Opportunity
Title: Data Administrator
Reports to: Head of Global Mobility Partnerships
Location: Work remotely from home in European Time Zone
Contract: Permanent amp; full-time
We have an exciting new opportunity to join our global mobility team as Data Administrator in a supporting role across our language and intercultural services.
In this role you will provide administration, data entry, and customer service support to assist our Client Account Managers. Your work will include reviewing and prioritizing emails, requesting clarification from clients, and responding to client requests. You will also provide support with data reporting for our Business Intelligence Analyst through sharing high volumes of data, insights and analysis. You will have the opportunity to learn and develop, as well as share your critical thinking skills to assist our decision-making.
Your Responsibilities
- Manage shared inboxes to process clients and partner requests within established timeframes.
- Review authorizations for accuracy and clarity, request additional data from clients if needed, in preparation for entry to Learnlight systems.
- Respond to or escalate enquiries from clients to relevant Learnlight departments.
- Develop positive relationships with internal departments to ensure information in all systems is up-to-date and accurate; identify and correct issues for end-users to ensure systems are reliable and accurate.
- Find ways to make data analysis and reporting easier and for opportunities to automate.
- Work with supervisor and team to continuously develop overall performance, effectively utilizing team resources and implementing improvements to drive productivity and revenue.
- Support Global Mobility team with reporting needs, various administrative tasks, and backup operations.
Requirements
Our Successful Candidate
This role is suitable for a professional with excellent attention to detail, working with accuracy and attention to detail with high volumes of data entry. We are looking for a team-collaborator with excellent relationship-building and communication skills, and the confidence to seek information with a professional approach.
This role requires the ability to communicate fluently in English and experience in a client service or professional support role. Knowledge of Microsoft Dynamics and experience with the global mobility industry would both be an advantage.
Benefits
Our Culture
People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm,?initiative, and commitment above all else.
Flexible Working:?Learnlight?is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
Competitive Remuneration:?We offer market-matching competitive salaries.
Learning amp; Development:?Personalized?language and soft skills training;?ongoing professional development talks and masterclasses; frequent coaching?and constructive feedback.
Diversity amp; Inclusion:?Learnlight?fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation,?age, or disability.
Community Events: We offer a range of social events including Virtual Drinks, Book Club,?Tea Time, and in-person departmental and All Company meetups.
Your Application
Think you might be a good fit for this job? If so, please click on the "Application tab" or "Apply for this job" button now.
The personal data you provide will be processed by LEARNLIGHT in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the e-mail address . You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/.
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