Skills Program Coordinator, Global Mobility
Learnlight, South Africa

Learnlight is an EdTech company that provides language, intercultural and soft skills training to leading companies and organizations around the world. We deliver blended virtual, blended face-to-face, and digital solutions to 100,000+ learners in 1500+ clients across 150+ countries. We specialize in the digital transformation of learning programs and the empowerment of talent to excel in an increasingly complex global environment.?

Learnlight is currently looking for an energetic Skills Program Manager to join the team.

You will be responsible for successfully managing the training programs for learners and ensuring high-quality program setup and training delivery, whilst being the single point of contact for coordination. The Skills Program Manager will have ongoing communication with clients, trainers, client managers, recruitment, performance, and international learners to support the delivery of assignments related to intercultural training programs amp; soft skill programs and will be responsible for guaranteeing all training objectives are met.

Join a growing company that embraces Enthusiasm, Initiative, and Commitment!

• Responsible for the training program from authorization start to delivery date
• Meet service level agreement standards and achieve superior customer service
• Administer learner authorized package, ensure they meet the client’s provisions in full, and maximize client revenue and profitability
• Communicate with client representatives in cases of exceptions or issues

Assignee and Trainer support

• Welcome, support, and show empathy toward learners and their situation
• Maintain an intimate knowledge of a global trainer network, and support, retain, and guide them with day-to-day challenges and training materials
• Successfully match learners’ needs, location, and objectives with trainers' certifications and skills

Use of Learnlight platform and databases

• Demonstrate?agility and autonomy with the Learnlight Platform
• Keep all internal spreadsheets and tracking files are up to date and accurate

Reporting, Billing, Payments, and Invoicing

• Keep billing, payment, and invoicing details up to date on the Learnlight Platform
• Prepare accurate client reports and documentation in a timely manner

Requirements

• Well organized, good time management skills, efficient, decisive, and assertive
• Calm under pressure
• Excellent communication skills, both written and oral
• Strong intercultural sensitivity and awareness

• C1/Advanced level or higher of English

• Advanced skills in Microsoft Office Suite
• Knowledge of SIETAR network is a benefit

Education amp; Experience

• Background in intercultural skills / intercultural competences

Benefits

• People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm,?initiative, and commitment above all else.?
• Flexible Working:?Learnlight?is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
• Competitive Remuneration:?We offer market-matching competitive salaries.?
• Learning amp; Development:?Personalized?language and soft skills training;?ongoing professional development talks and masterclasses; frequent coaching?and constructive feedback.
• Diversity amp; Inclusion:?Learnlight?fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation,?age?, or disability.?
• Community Events: We offer a range of social events including Virtual Drinks, Book Club,?Tea Time?, and in-person departmental and All Company meetups.

• Location: Home-based/Remote
• Schedule: Full-time with a starting time at 8 a.m. CEST/UTC+2
• Contract: Freelance

Think you might be a good fit for this job? If so, please click on the "Application tab" or "Apply for this job" button now.

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