ABOUT OUR ORGANISATION
We are a dynamic London-based web and digital agency working with clients from well-known brands to innovative start-ups, creating custom websites and eCommerce stores, as well as bespoke apps and CRM systems.
We believe in investing in people and want to build an organization that everyone benefits from in both the short and long term. Considering this philosophy, we have Investors in People, Living Wage and Disability Confident accreditation, amongst others.
IT MANAGER - WELCOME TO YOUR DREAM JOB
If you are up to the challenge of working under pressure in a demanding but rewarding environment then read on
THE ROLE - WHAT’S IT ABOUT
If you’re a megastar with exceptional technical background and knowledge of networks, Win amp; Mac user support and team management then this job is for you.
Requirements
THE FINE PRINT
Mandatory Skills 5+ years experience in:
- 5 years experience in an IT role, of which at least 2 should be as an IT Manager
- Commercial experience within a similar role
- Ability to manage teams
- Best business practice/such as working in line with ITIL frameworks
- Windows 10 Administration and configuration
- Active directory (Administration, group policies, maintenance and problem solving)
- Advanced networking skills (TCP/IP, DNS, V-LAN, Switches, Routers, Firewalls, AP’s)
- Office 365 (Administration, 2FA, policies, Office 365, MS Teams, SharePoint, OneDrive maintenance and problem solving)
- Advanced Azure knowledge and skills (Administration, Active Directory, group policies, Vnet, WVD, Back-ups, InTune, maintenance, problem solving)
- Ticketing systems such as Freshdesk
- Anti-virus software
- Good Customer service
- GDPR and Cyber essentials practical (prerequisite)
A high level of proficiency in:
- Responsible team player who is capable of working on their own initiative and can make a fresh and positive contribution to the Service Desk Team
- Must be able to work independently Proactive approach
- Excellent knowledge of technical management, information analysis and computer hardware/software systems
- Networks, Win amp; Mac user support
- VOIP management
- Workflow to be documented for Team use
Benefits
WHAT’S IN IT FOR YOU
Paid Holiday
- 40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown)
Partnership / Skin In the Game
- All of our team members qualify to become partners within our organisation, following the usual probationary period. On this partnership model, each partner is eligible to receive a share in the profit of our business, along with the opportunity for real input into its management and financial performance. Partners have additional special benefits including the opportunity to work from home on certain days.
Support amp; Culture
- You'll be joining a group of fun, friendly, and geographically diverse professionals who love our work and get a kick out of over-delivering for our clients.