Nomanini, founded in 2011, is a pioneering fintech company that provides informal retail merchants with access to digital payment solutions and credit to improve their business. Our platform provides interoperable retail payments and supply chain financing by combining new digital financial services with existing distribution networks.
Nomanini currently has 30+ staff and is growing 500% year-on-year, expecting to continue scaling up at this rate for the next 3-5 years.
This role is an opportunity to have a massive positive impact on many tens of thousands of lives. We are looking for someone who finds motivation in the work we do and is willing to work with us to deliver services in this underserved space.
Nomanini’ s values, outlined below, are critical to our success:
Be honest ... so we ... communicate frequently and candidly.
Value discussion ... so we ... make deliberate decisions.
Focus on results ... so we ... get stuff done.
Experiment ... so we ... learn and grow by taking controlled and deliberate risks.
Respect people ... so we ... value diversity of thinking.
At Nomanini, we believe that the people who work with us and for us are our most important resource. Nomanini is a diverse and distributed team of people based in cities like Nairobi, Johannesburg, and Cape Town among others.
Nomanini is searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a Customer Success Manager who will roll up their sleeves and help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant project implementation skills, client experience and a demonstrated record of analyzing and optimizing campaigns.
This role works directly with customers to ensure they are getting the most out of a product or service. Furthermore, the Customer Success Manager acts as a liaison between Nomanini and our major customers, incorporating product expertise and customer feedback.
In order to succeed in this role, this person needs:
Customer Success Manager analyses the goals of the customer, maps out the steps to achieve these goals, and then takes action to ensure they are met.
Due to the changing priorities of Nomanini the candidate needs to be resilient with the ability to be flexible, robust and support the fast-paced changes as required.
Key Performance Areas:
1. Maintain Customer Relationships and ensure Customer Success
2. Project Implementation