Product Manager - CRM
Ten Group, South Africa
Job Description
At Ten, we are rapidly becoming the most trusted travel and lifestyle service platform in the world, working alongside many of the world’s top brands and delivering innovative, multi-category service to millions of valuable members globally.
As Product Manager for our bespoke CRM application, called Ten MAID, you will be responsible for the successful delivery and Product Management of new features, changes and improvements. We are going through an exciting transformational project, rebuilding Ten MAID from the ground up to ensure that it meets the needs of our global team of users so that they can continue to deliver an exceptional service to our global members.
You will work closely with our Global Product Director, other Ten MAID Product Managers, the wider Product Management team as well as our Ten Technology team in all aspects of software development, from feature discovery, to feature building, to feature optimizing.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 23 offices globally and more than 950 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about Ten, please watch this short video here.
Responsibilities
- Transform Ten MAID through innovative product development.
- Manage the full product development lifecycle from ideation, to spec writing through to delivery.
- Responsible for writing user stories, acceptance criteria and specifications for new features, bugs or functionality improvements for your designated area of ownership.
- Love data, be it qualitative or quantitative, and make the right decisions on what to develop to drive the biggest value impact to the business.
- Be responsible for keeping your finger on the pulse of changing business and / or client needs and know how to use good product management practices to manage change effectively.
- Build effective relationships with the technology team to ensure product development runs smoothly.
- Be an advocate for optimum product management practices and never stop learning and trying new ways.
- Perform Product analysis to assess the need, urgency and impact on the Product for any requested changes and action accordingly.
- Responsible for supporting and assisting Operations with any training needs, in particular managing operational readiness in advance of product releases.
- Provide proactive updates and information sharing in relation to any defects or enhancements in the Product.
- Create, maintain and update operational and product documentation on existing processes and functionality, such as functional specifications and data flows.
- Work closely with the wider Product Management team as well as our Product Design team to combine user testing amp; insights to ensure good product decision making.
- Run regular consultations with subject expert matters to generate ideas and find the right solution satisfying user, business and client needs.
Requirements
- Proven experience in creating and managing product specifications (user stories, acceptance criteria etc)
- Product Management experience with a CRM application (e.g. Salesforce, SAP, Oracle, Microsoft, etc) highly desired or an internal company tool or application
- Experience in using JIRA and AGILE methodology
- A process driven, methodical and detail orientated mind.
- Passion for all aspects of the user experience.
- Ability to work in a fast-paced environment and is motivated by delivering results.
- Commercial acumen.
- A drive to keep learning and developing as a Product Manager.
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits:
- Offer flexible work arrangements including Hybrid work poss