NOC Technical Lead
Content+Cloud, South Africa
Job Description
Assist the function lead in upkeep, development, maintenance and training delivery of core management and monitoring platform(s) and technologies delivering NOC and other security and network focused managed services. Design and drive improvement of implementation and service on-boarding. Owner of the relationship with the 3rd party supplier.
Requirements
- Assist the Technical Architect and work with other Tech Leads to develop, improve and maintain platforms and toolsets used for delivery of services within the NOC, leveraging automation as far as possible
- Actively look for ways to improve NOC service, working with Operational Management and initiating them
- Meet with Managed Services amp; NOC management regularly to assist CSI in the above areas
- Technical escalation points for the wider Security amp; Network team
- Subject matter expert / escalation points for defined toolsets
- Design, improve and update the implementation processes, service guides and acceptance criteria
- Deliver toolset training to new and existing engineers
- Natural organizer
- Strong technical skills
- Strong process focus
- Shows initiative at every level
Health and Safety
To comply with Health and Safety legislation, following Content + Cloud processes to ensure your own safety and the safety of others.
Required skills and capabilities
- ITIL foundation certification
- Minimum of 5 years’ experience working in a managed services environment delivery proactive management and monitoring services
- Previous experience of working in a highly pressurised office
- Good technical understanding of a variety of IT technologies
- Experience working with, and developing, IT management and monitoring toolsets
- Experience integrating with a range of SaaS platforms leveraging APIs
- Experience in Cloud platforms, particularly Microsoft Azure
- Very good verbal and written communication
- Generation and presentation of performance reports to client contacts at all levels of seniority
Generic essential individual attributes
- Exceptionally process-focussed
- High level of attention to detail
- Ability to understand the big-picture in relation to strategy and operational environment
- Quick learner in regards business acumen and general understanding
- Excellent problem-solving ability
- Excellent customer service skills
- Calm but positive and responsive under pressure
- Honest, responsible, diligent, strong sense of integrity; organised and knowledgeable
- Willingness to gain relevant qualifications and accreditations
Benefits
- Salary dependent on experience
- Role based out of our Century City offices (currently working remotely)
- 40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)
- 20 days’ annual leave
- Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities.)
- Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at