Support Lifestyle Manager
Ten Group, South Africa
Job Description
As a Support Lifestyle Manager you will be fulfilling Centurion Travelling requests (limousine, VIP and valet parking services) on behalf of high net worth members. You will be responsible for completing reissues and refunds for our Travel Lifestyle Managers as well as handling all traffic that is coming through the BSP Link. Therefore, you are responsible for handling ADM and ACM investigations and communication to the relevant parties. In addition to the mentioned responsibilities you will support our Finance Team in completing the open folder balances and reconciling tasks and update our accounting tool with ticketing data.
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.
Key Responsibilities:
- Booking and setting up of confirmations of Centurion Travelling requests using PPP, Amadeus, Tenmaid and TTS.
- Preparation of tailor-made offers outside of the Centurion Travelling program, preparation of travel programmes in Amadeus.
- Handling reissues and refunds as per direction of our Travel Lifestyle Managers of flights in Amadeus and BSP Link.
- Handling ADMs and ACMs investigations and disputes (before and after billing).
- Assisting Finance Department with travel related finance tasks (e.g. open balances, reconciling)
- Rail bookings
- Handling of online MR flight bookings
Requirements
- Preferably well-travelled with a good international understanding of different destinations, especially within Switzerland and Europe
- Experienced with Amadeus or other GDS system a must incl. Ticketing knowledge (refunds, reissues)
- A passion for travel with extensive experience in the industry
- In depth knowledge of industry regulations and operating licences such as IATA and BSP which you apply accurately in your day to day work
- Outstanding and in-depth knowledge of the airline industry, policies and fare structures.
- Energetic and motivated team players who enjoy the challenge of meeting and beating targets
- Passion for delivering high quality personalised support and have excellent research skills
- Adaptability to an evolving business and think globally at all time
- Initiative and creativity in their work to ensure the needs of our members are met and exceeded at regularly
- Sound commercial judgment.
- Proficient/fluent in English, German language skills are a plus but not a must
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the la