ikeja is looking for an experienced Customer Engagement Manager to join our team in Johannesburg. In taking on this role, you will be joining a talented and passionate team who are intrinsically motivated by the fact that we exist to remove the financial barrier to true unlimited internet access for those in the townships of South Africa - while providing the absolute best customer service and experience possible.
ikeja has a culture of innovation, urgency, frugality and perfection and is lead by founders who are relentless in creating a company that dominates the segment and controls the township connectivity ecosystem. We’re looking for people who are inspired by this mission and who can help us achieve it.
At ikeja, we believe in providing more than just a quality wireless internet solution we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.
The Role
We are seeking a dynamic, flexible and proactive Customer Engagement Manager to spearhead our customer service strategy, oversee and manage our Customer Engagement team and execute on a range of duties related to this critical role.
Our customers are at the heart of everything we do at ikeja. As such, this role demands that you be hands-on as well as actively and wholeheartedly dedicated to driving customer success throughout all levels of the business.
As part of this role, you will also be required to consistently innovate in pursuit of and dedicated to the continuous improvement and evolution of the customer success function.
This role will require you to have strong interpersonal and relationship building skills and demand that you work as an effective team member and leader of the Customer Engagement team. If you are highly energized, value autonomy and able to work well in an ambiguous and fast-paced environment then this is probably the role for you.
At ikeja we aim to deliver on our promise - to create the best possible experience for our customers - and we are seeking a talented individual who can execute on this vision. If you think you are capable of this we would love to hear from you!
Responsibilities of the role
Requirements
Requirements for the role