Site Superintendent - IGS Africa
Integrated Global Services, South Africa
Job Description
Background:
IGS is the pioneer and global leader in the design and in-situ application of high velocity thermal sprayed (HVTS) coatings, on the inside surfaces of mission critical process equipment, to mitigate erosion and corrosion wastage. Furthermore, IGS is the world leader in the design and in-situ application of surface emissivity modifying ceramic coatings to improve efficiency of fired heaters (Cetek). IGS creates value for its customers through the application of its proprietary surface technologies to extend the operating life, reduce downtime during turnarounds, and improve operating efficiency of mission critical process equipment. IGS is head quartered in the United States, and serves a global customer base through a number of subsidiaries and divisions, including IGS Africa based in Johannesburg South Africa. IGS Africa is seeking to continue it’s growth in serving the sub-Sahara African region through the addition of a seasoned Sales Management professional.
Job purpose:
Ensure all health, safety, environmental, and quality programs and policies for IGS are adhered to. Responsible for, and actively manages IGS AFRICA field services personnel and communications with client while building and maintaining interpersonal relationships. Provides feedback to IGS management team for corporate strategic initiatives related to customer service, safety, quality, project incentives and technical training needs. Supports IGS strategic growth objectives through execution of quality projects that directly impact the scalability and efficacy of IGS. Acts as a company liaison with the project client on all matters related to safety, timeline, identification of additional work and upsell opportunities.
Key responsibilities and accountabilities:
Project Planning
- Reviews quote and estimate with regional sales manager and / or estimator and ensures the sales to operations handoff is complete
- Generates project plan summarizing schedule of events
- Plans site layout per customer, work and safety requirements
- Communicates resource requirements to the Resource Scheduler
- Requests project equipment, materials and consumables from internal resource providers
- Confirms schedule and timing with customer
- Obtains required customer’s and external inspectors’ approvals and signatures, during process stages all the way through the completion of the project
- Obtains change orders and customer authorizations as needed
- Coordinates final inspection and acceptance by customers’ and external inspectors
- Manages work to scope of contract
- Periodically communicates Project Updates to Sales Force as required
- Ensures delivery of post work Project Survey to client per specific directions
- Receives, controls and secures equipment, materials and consumables on site
- Prepares and submits Tamp;M sheets and billing documentation as needed per purchase order
- Monitors and manages on site IGS personnel safety
- Monitors and controls project costs in accordance with scope of work
- Ensures proper authorizations obtained for changes to scope of work
- Ensures proper handling and disposal of waste at site
- Reviews and approves all project charges and total job cost
- Communicates project completion to accounting department and management
- Performs and submits project safety evaluation
- Responsible for notifying customer of project survey and encouraging response
- Performs and submits personnel performance evaluations concurrently with Team Leader and recommends trainings to IGS Operation management required by the project team.
- Supports sales team as needed in estimating, attending pre-bid meetings and inspections
- Scopes and sells additional project opportunities while on-site
- Collaborates with other IGS personnel for ongoing customer/account management
Project Integration
- Verifies resource availability and identifies / addresses deficiencies to ensure appropriate levels of personnel are assigned to the project.
- Manages travel lodging and other personnel logistics as needed or aids Team Leaders assigned to the project in delivery of same.
- Communicates Team schedule amp; confirms departures and arrivals as needed with assigned Team Leaders.
- Prepares, maintains, and controls project management files and reports for pre and post job work.
Customer Communication
- Confirms availability of customer supplied support items, and customer expectations of IGS supplied support items.
- Review QCP with client prior to start of any work.
- Communicates project status and progress in accordance with IGS Sales Communications Directives.
- Addresses any