Customer Experience Supervisor
PayJoy, South Africa
Job Description
We are looking to hire a Customer Experience Supervisor to coach our staff to deliver exceptional customer service. The Customer Experience Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing, implementing and supervising processes.
To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.
Responsibilities include:
- Overseeing and assessing customer experience staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring daily activities of customer service operations.
- Assisting customer experience staff with duties where required.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Requirements
- Previous experience working as an agent
- Previous supervising experience (desirable)
- Demonstrated Excellent QA
- Proficient computer skills.
- Microsoft Office knowledge (intermediate mandatory)
- English (desirable)
- Strong people skills
- Outstanding organizational skills
- Available to work 6 days a week
- Excellent communication skills
Benefits
- Medical insurance
- Contribution to Retirement fund
- Additional performance based benefits
About PayJoy
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency amp; Directness * Focus on Scale * Work-Life Balance * Embrace Diversity