Customer Experience Representative
PayJoy, South Africa
Job Description
With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.
Customer Experience is the department that cares for PayJoy salespeople and PayJoy customers. Despite not making sales, they support daily operations.
To continue with our quality operations, PayJoy is looking for proactive, curious, responsible, committed and motivated people, who are looking for a company where they can enjoy development and growth opportunities.
We are a young startup company, with an experienced team and we love to have a good-vibes work environment but with a lot of responsibility and success.
Being a Customer Experience Representative, you will communicate with our partners and customers through various direct and indirect channels
RESPONSIBILITIES amp; DUTIES
- Customer approvals/onboarding, managing technical/service issues as well as supporting finance teams on collections
- Competent to engage in troubleshooting mechanisms and/or advise accordingly as per Standard Operating Procedures.
- Communicating with customers through various channels.
- To be accessible, prompt, reliable and establish a good rapport with customers and partners.
- To coordinate customer issues and its escalations and provide timely updates, working with support, operations and any other teams as applicable.
- Provide weekly activity summaries and notify specific escalations, concerns or suggested enhancements.
Requirements
- High school diploma, general education certificate.
- Minimum 1 year of experience in Customer Service or Call Center
- Ability to stay calm when customers are stressed or upset.
- Fully computer literate
- English and other local language perferrable
- Availability to work 6 days a week.
Benefits
- Medical insurance: May expense up to R9,360 per month (on condition that you have a medical plan in place)
- Retirement: 3% of monthly salary (on condition that you have a retirement plan in place)
- 10 company holidays; 15 days’ vacation (20 at 3rd year); statutory sick leave
- Annual fitness benefit (R7,500); professional development benefit (R30,000); and international travel benefit (R30,000)
About PayJoy
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency amp; Directness * Focus on Scale * Work-Life Balance * Embrace Diversity