Do you have a way with people? Are you a master of persuasion and influence and passionate about customer happiness?
We have an opportunity for you.
Our Cape Town Sales team is on the hunt for a Retentions Specialist who has a knack for influencing customer decisions and quick thinking on their feet to retain them.
The name of the game is to sell solutions to problems and retain our customers!
Do you have the drive and skill?
Step forward and let’s talk!
Requirements
The Retentions Specialist will be required to retain customers who want to cancel their service(s) with Webafrica by using their customer service skills coupled with an influence of sales abilities. The role requires an individual with excellent communication skills with the ability to be effective at conflict resolution.
A unique interface will allow the agent to see customers who have clicked the ‘cancelled’ button and in turn create an opportunity to retain the customer.
The interface will include:
The mandate will be to attend to these customers as quickly as possible as the success of retaining customers relies on us addressing any issues and correcting those expeditiously.
The agent will be required to perform in a fast-paced, result driven environment meeting their targets on a monthly basis.
Being able to propose solutions and negotiate with customers will be a key driver in the success of this role.
Required Skills