Partner Success Consultant
Dext, South Africa
Job Description
Who we are, what we do amp; why we do it
We are Dext. Our suite of tools makes accountants more productive, profitable and powerful. In doing so we give them back the most precious commodity, time, which they can then use to add greater value to their clients.
Accountants and bookkeepers are the backbone of every successful business. For more than a decade we’ve empowered our partners with innovative technology solutions to make businesses better. Dext allows them to meet the challenges they face today, tomorrow and in the future.
The role - what you’ll do:
The primary purpose of the role is to ensure that partners and their clients are successfully on-boarded onto Dext, and new products are seamlessly integrated, with as little churn as possible.
Core
- Create content in accordance with global content plan
- Make sure partners and clients are actively using and enjoying their experience with Dext
- Experiment and innovate with techniques to ensure ongoing partner success.
- Build and refine internal processes that can scale as the team grows
- Report product issues to Product team to improve South African user experience
Adoption
- Assist Partners post upsell/conversion to implement Dext and the product they’ve purchased across their practice
- Driive internal best practices with Partners
- Prepare Partners for the next upsell cycle and decreasing time between sales
Retention
- Determine the Partners that are at risk of churn and develop a process to target them based on their requirements
- Proactively engage with partners that are at high risk of churn to ensure churn prevention
- Build on existing reporting to enhance Dext’s ability to prevent churn of both partners and partners’ clients
About you - what we are looking for:
- Tenacious, confident, enthusiastic
- Strong listener and ability to present technical information in a simple manner
- Conversational, personable, optimistic, inquisitive
- Curious, helpful, thoughtful, creative
- Technical, detail-oriented, comfortable handling data, organised
- Can handle objections
- Ability to challenge
- Highly motivated, driven, ambitious
These are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies.
You can read more about our Diversity amp; Inclusion commitments here.
What you will be a part of:
We are a highly ambitious, innovative, market-leading FinTech. We are a global, well-funded business but have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:
Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.
Be Together - We are one team. There is no such thing as individual success without team success.
What we will give you - the perks:
- Competitive salary
- Holiday allowance
- Employer-paid private medical aid
- Access to L amp; D training platforms
- Friday drinks
- End-of-quarter social events