Salon Receptionist
Omega Group Holdings, South Africa
Job Description
We are currently looking for a salon receptionist to operate as the first point of contact when customers visit at salon
The successful salon receptionist shall ensure to manage clients during peak demand and should be highly organised
Duties
Confirm and book appointments through email and phone
Warmly greet clients and walk them waiting area and inform assigned beauticians on arrival
Chat with clients who are in the waiting area and offer beverages
Update clients about discounts and new services
Process transactions by issue receipts on either cash or card
Cross-sell products and services when with the aid of gift cards and brochures Welcome clients as they walk in, schedule appointments based on availability and answer questions about services
Update client records with billing and contact details, services and appointments offered
Tidy and maintain reception area
Order brochures , stationery and business cards when required
Manage call center department
Requirements
Work experience proven as a front desk representative, Salon Receptionist or similar position. Without experience but should be passionate, training will be provided
Know how to processing transactions
Knowledgeable with office equipment and POS systems
Excellent communication abilities and a customer service attitude
Solid record-keeping and organisation abilities
Remain calm under stressful situation
Excellent Grade 11-12, diploma
Benefits
9660