Hotel Front Desk Agent
Omega Group Holdings, South Africa
Job Description
We are looking for a hotel front desk agent to serve guests at the first point of contact and manage all aspects of accommodation.
Hotel Front Desk Agent duties include registering guests, manages reservations and providing information about rooms, rates and amenities.
Responsibilities
Manage phone and online reservations
Perform all checkout and check in tasks
Verify guest credit card data and inform them about payment methods
Register guests by collecting needed information
Welcome guests upon arrival and assign rooms
Provide information about the hotel, available rates, rooms and amenities
Respond to clients complaints in a professional and timely manner
Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalised services for VIP customers and event attendees
Up sell additional services and facilities when appropriate
Maintain updated records of bookings and payments
Requirements
Work experience as a Receptionist , Hotel Front Desk Agent or similar position
Experience with hotel reservations software,
Understanding of how travel planning websites operates
Customer service attitude
Good communication and organizational abilities
diploma/Degree in hotel management is a plus