Technical Infrastructure Support Officer
Valenture Institute (Pty) Ltd, South Africa
Job Description
Valenture is an exciting start-up in the online education space. Our mission is to evolve what it means to go to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high school experience, steeped in academic excellence and rooted in sustainable practices. We believe in providing more than just a quality online education we’re dedicated to building and empowering a purpose-driven, global student body and equipping them to make the best of both their individual and collective futures.
The role:
We are looking for a Technical Infrastructure Support Officer who is highly skilled in internal technical support, and team operations within an educational context.
The Technical Infrastructure Support Officer is an enabling role that is tasked to ensure that all technical aspects, maintenance and day to day operations associated with the company are fit for purpose, efficient and firmly integrated into the day-to-day activities of the team. In working very closely with the Technology Team, as well as various team members within the business, the key measure of success is the achievement of operational excellence that supports a top quality learning experience.
Day-to-day responsibilities include:
- Manage team member onboarding and offboarding process, including but not limited to hardware setup, maintenance and asset tracking.
- Device Setup and Purchasing, including software account installation, taking pictures of device condition, tracking device provisioning
- Act as the initial point of contact for all computer and system related concerns from team members
- Handling logistics of device handling and shipping to remote employee base
- Manage detailed reporting listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Assist with the operational maintenance and team usage of various systems
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Create and manage documentation pertaining to warranties and instructional guides for computer hardware.
- Providing onsite support, troubleshooting and maintenance at our physical campuses when needed
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
- Reporting on the efficiency and quality of technical support
- Supporting in the technical implementation and maintenance of any third-party technologies
- Providing input on and supporting product development through research, user testing and analysis
Requirements
- Must have their own stable internet connection.
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- The ability to work from standard and compliance benchmarks
- Strong familiarity with the Google Suite of products (Calendar, Drive and Office suites)
- Technical expertise in both Windows and Apple Mac technologies
- Experience working with Salesforce is a plus, but not essential
Personal Skills amp; Attributes
- A simple, systematic and clear communication style in writing and speaking
- Strong, proactive problem-solving skills
- Strong understanding of business processes and systems
- Strong organizational and administrative skills.
- Ability to provide constructive criticism with productive suggestions in the interest of continuous improvement
- Energised by a changing environment and a variety of responsibilities
- A sense of urgency in delivering excellent customer service
- Detail-oriented with strong analytical and problem-solving skills
- An affinity for working with technology and a playfulness in approaching new technologies
- The ability to work and prioritise independently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Benefits
Family member discount for Valenture Institute
Remote work
Voluntary savings Programme
Please note that if you do not hear from us within 3 weeks, your application is considered unsuccessful at this time.