Product Manager - Data Analytics
Clickatell, South Africa
Job Description
JOB DESCRIPTION
Add your voice to the chat revolution:
Are you excited to work for a tech company on the front lines of innovation for some of the biggest brands in the world? Do you thrive in environments where challenging the status quo is the daily norm? If you’re an A player with energy, initiative, and focus on delivering top results, or as we refer to our teammates at Clickatell a Champion then read on.
At Clickatell, we’re upending the way companies connect, engage, and transact with their customers in chat. Chat is something you do every day with your friends, but it’s also a simple technology that we’ve helped our customers to use to accomplish pretty amazing things. Clickatell helps businesses power customer support, customer engagement, and payments all through chat apps like WhatsApp and Facebook Messenger.
Our customers are some of the most admired and recognizable companies in the world and our communications technology is used to reach more than 15,000 global brands every year. Our jobs offer you a chance to grow your career and work with global teams on technology that is quite simply changing the world.
We could tell you about our great coffee, cool digs, super flexible work-life balance, and amazing benefits, but these won’t convince you to come work with us. If you want to test yourself, work on meaningful projects in a fast-paced environment, and be where every day presents new possibilities, come join one of the greatest global tech companies. We want you!
This year marks our 20th anniversary an achievement that’s about great vision and execution, but much more. We’ve grown by combining curious minds and quick smiles with a collaborative company culture where we never quit or settle, and always strive to create solutions that will change the world. It’s a big proposition, but it’s a mission our team takes on every day in an environment that provides you with the freedom to create and innovate, while having fun at the same time. We’re a fanatically friendly group that listens and puts each other first to accomplish great things together for our customers, our communities, and Clickatell.
Purpose:
Clickatell is looking for a Product Manager who is passionate about Data Management, Business Analysis and Data Modelling to join the product team in our Cape Town office. This individual will be responsible for a critical component of our Common Services platform which forms the underpinnings of all our customer-facing as well as internal products and services. In this role, the individual will collaborate with teams from Software Development, Finance, Marketing, Sales, UX/UI Design, as well as ExCo and other Product Managers within the company.
This is a great opportunity to join a winning team to participate in the definition, delivery, management, and growth of the Clickatell product suite worldwide.
We have a great company culture where we deeply value collaboration. Our environment allows you freedom to create and innovate while having fun at the same time. We believe that everyone has a say in the way we build products and solutions, regardless of their skills or experience.
This is an opportunity to join an energetic, fast paced, dynamic, Sequoia* backed company, offering ample growth opportunities and exciting challenges.
*Sequoia played a role in the funding of YouTube, Apple, Google and other exciting companies.
The role of our Champion:
- Drive initiatives that steer Clickatell’s data maturity journey along the right track for scale and agility
- Be creative, data-driven, persuasive and collaborative throughout the product life cycle
- Work closely with data architects and engineers to define, deliver and support all aspects of Clickatell’s unified data platform
- Partner with BI developers internally and externally to understand their needs and to help them deliver world-class dashboards for analysis and insights
- Consider legal, compliance, privacy, and security demands on data management in all requirements
- Understand the dashboard and analytics needs of executives and senior management and participate in the end-to-end definition and delivery of successful analytical outcomes that provide actionable insights
- Work with Product Analysts, Sales Analysts, finance Analysts to understand their needs
- Prioritise activities for the Data and BI teams to meet the objectives of the business
- Participate in data platform performance benchmarking activities.
- Assist, manage and support roadmap initiatives from concept to delivery and adoption
- Represent the Voice of all Stakeholders, extracting and distilling feedback that adds value
- Coordinate the collection, description, analysis and prioritization of requests through processes
- Create detailed roadmap use cases, business requirements, and mar