Senior Operations Analyst: Integrations (Johannesburg, Accra or Nairobi)
MFS Africa, South Africa
Job Description
MFS Africa is the leading digital payments hub in Africa, enabling low-cost payments across the continent. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to unbanked people. MFS Africa connects over 200 million mobile money users across sub-Saharan Africa through its platform the MFS Hub. As a B2B company, we enable cross-border payment for mobile money operators, banks, money transfer operators, large corporate and a growing number of SMEs. Our recent partnership with Visa will soon allow us to connect the MFS Hub to Visa.net, effectively connecting African consumers and businesses to the global digital economy. As a technology fintech company, we strive to automate everything we do and run world-class operations. Our locations include: Port-Louis, Accra, Johannesburg, Nairobi and London. We are regulated by the FSC in Mauritius and the FCA in the UK.
The Role
Network Operations, and more specifically the services management team is a dynamic, responsive and innovative team responsible for the well-being of the MFS Africa network of connected partners (mobile network operators, banks, money transfer organizations, merchants etc.).
As a senior technical member of the team, the Senior Operations Analyst will be key in the technical ability of the team to manage, optimize and continue to expand the fast-growing MFS Africa ecosystem and supporting the organization through a number of use-cases that MFS Africa offers to its partners.
The role requires a systems engineer candidate who is able to think laterally and uses all of their technical ability to tackle and resolve unique problems in a clear, analytical approach that leverages all of their previous technical experiences.
In this respect, MFS Africa seeks a self-motivated, energetic systems engineer for the role of Senior Operations Analyst. You will be working with the Head - Network Service Management and be part of Network Operations.
The candidate may be based either in Johannesburg, South Africa or Accra, Ghana or Nairobi, Kenya. Applicants should only apply for the position advertised in the country of residence, or where they have the right to work.
The duties and responsibilities of the role will be as follows:
- Participate in and own projects key to the execution of MFS Africa network expansion strategy and plans
- Provide technical support for partners using the MFS Africa network
- Execute technical integrations with future-partners integrating into the MFS Africa network
- Participate and manage technical optimization projects around the use of the MFS Africa API with connected partners
- Function as a technical escalation point from back-office around technical integration challenges experienced around the MFS Africa network
- Provide technical leadership to the network management team
- Work with MFS Africa partners on ensuring the latest MFS Africa API, API-features (integrations evolution) and ensure best-API practices are implemented by partners throughout the ecosystem
- Critically analyze ecosystem behavior to pinpoint areas of optimization/improvement and lead implementation of such analysis with quantifiable results
- Manage technical change requests from partners internally to conclusion with all affected and required teams
- Participate in technical forums around the use of the MFS Africa API, its evolution and its new feature beta participations
- Analyze, diagnose and implement required interventions to ensure that the MFS Africa network achieves its desired goals around transaction success rates
- Use tools available to monitor, diagnose and participate in the resolution of challenges experienced within the MFS Africa network
- Guide and mentor colleagues around technical aspects and for the purpose of knowledge management
Requirements
Skills and Competencies
- Self-starter with a natural curiosity
- High competency in systems engineering approach amp; analytical thinking
- Ability to learn complex products/solutions in a high-paced environment
- Ability to multitask in an environment with shifting priorities
- Ability to work autonomously and independently in a highly demanding environment and willing to take accountability for work produced
- Comfortable learning new technologies and systems
- Highly organized, solutions-oriented with solid problem-solving ability
- Ability to work autonomously in a highly demanding and often ambiguous environment
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electrical/Electronic Engineer or related ICT/Telecoms discipline
- Possess 2 4 years of relevant experience
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