About Zappi
Zappi is the ad and innovation testing platform built by brands for brands.
When we set out to transform the world of market research in 2012, we wanted to build a platform that helped brands run consumer testing through all stages of advertising and innovation development. The result? A platform that gives users easy access to better research methodologies so our customers can test more, learn more, and ultimately make better decisions about the ads and innovation they take to market.
Now, we want to make the world of insights even better; to scale expertise and create the world’s most powerful enterprise research platform.
To have continued success, we need an environment that fosters constant learning and ambitious goals; a place of diverse opinions and experiences, where talented people can do their best work with very little in their way. We care deeply about people, the environment and our communities. So much so that we place the same level of importance on our impact on the world, as we do to turning a profit.
To realize our vision we are constantly in search of people who will bring a different perspective, who will challenge our thinking, create value for our customers and apply themselves passionately to our vision and culture. We look forward to meeting you.
You:
- prioritise your own learning
- take time to listen deeply before acting
- aren't afraid to address challenging issues directly, with compassion
- lead through inspiration not coercion and create space for others to lead
- are comfortable with radical transparency
- are comfortable being uncomfortable; change is constant at Zappi
- are humble and honest
We:
- listen carefully to each other and to our customers
- fundamentally trust each other
- leave our egos at the door
- aren't afraid to fail
- want to have a positive impact on the planet and our communities
Zappi is an equal opportunities employer; our diversity is a major strength. We maintain a constant dialogue with our teams and wider communities about how we can become a more inclusive place to work.
About the Role:
We are looking for an experienced Product Support Executive to join our Operations team in Cape Town. Alongside your team, you will work closely with internal departments and stakeholders as well as external clients to provide ad hoc support on the proprietary software, to address and solve fieldwork issues, and provide information to the development teams for software improvements. You will be part of a team focused on customer delivery and internal initiatives that push the business to achieve our dream of automated end-to-end market research. The ideal candidate will have experience in a high performance environment, and be effective at personal time management, work prioritisation and multi-tasking. This is not an IT/TechOperations position.
Who are you?
You’re an overly-organized, self-starter who rallies the troops and makes it happen. You are strong in both problem solving and the appropriate technical skills, to help understand and resolve raised issues and bugs. This is an opportunity for strong candidates to gain experience in the life cycle of agile software development, programming and customer communication environments.The ideal candidate will demonstrate an ability to juggle multiple projects, provide responsive customer service, and will proactively identify potential technology and/or service problems - leading the initiatives in the company for permanent resolutions.
Requirements