Senior Operations Analyst Job in South Africa
DiDi Global , South Africa

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
May 20, 2021

Job Description

Didi Chuxing (DiDi) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year. DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.For more information, please visit:
Make a Big Impact: Operations initiatives have a direct impact on millions of rides happening on the platform every single week.Learn by Doing: From Day 1, Operations team members are hands-on, collaborating with teams across the company to derive success. Shape the Future: In an Operations role, you will put into practice the work we do to move the world a few steps forward, make a better journey for our customer and community. Responsibilities:This role is reporting to Country GM, will be responsible for driving the following business priorities; rider and driver acquisition and engagement, service quality, compliance, safety and financial fraud and optimizing existing polices and process to generate growth and minimize our risk in these areas: We’re looking for someone who has experience in implementing processes at scale, process optimization, has confirmed the ability and willingness to roll-up sleeves and get involved with operations. We want a creative problem solver who will drive innovative solutions, while also holding firm to be ethical, and always day one, champion’s heart. They need to have the emotional intelligence to work in a fast paced environment with a diverse set of partners all over the world. About the RoleDevelop a deep understanding of our rider and driver base, products, services and programs, and drive the growth from supply and demand, with multiple channel and tools.Contribute to the development of our customer strategy, new products and servicesDevelop the experimentation and implementation plan for new launches/ roll-outs or continuous engage with drivers and riders.Work with cross-functional partners and global teams to project manage the execution of Africa business prioritiesWhat the Candidate Will Need / Bonus Points2-3 years’ experience in rider share, food delivery, Strategy Consulting or other professional services with a proven track record in using data to drive business decisionsHas a good sense and knowledge of growth, including acquisition, retention, engagement with different channels in cluding: paid performance, EDM, CRM and coupons etc.Demonstrated ability to organize, plan and priorities assignments within multiple projectsExperience dealing with complex data sets, deriving insights, checking against what you see in the real-world and synthesizing recommendationsDistinctive problem-solving - ability to break down ambiguous problems, put structure and use data-driven insights to solve themExcellent communication skills (verbal and written) with the ability to translate data into actionable insights

Job Specification

DiDi Global

Information Technology and Services - Cape Town, South Africa
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