Business Partner of Customer Support Job in South Africa
DiDi Global , South Africa

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
May 20, 2021
Location(s)

Job Description

Didi Chuxing (DiDi) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year. DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.For more information, please visit: www.didiglobal.com/news
Job Description:The role of Business Partner will coordinate tasks with Business Units, coordinating the demands and transferring results between cross-function of teams.The role will take the responsibility of Project and Programme Manager, who will be closely worked with all partners internal and external to landing project or programme on the Customer Support Side.The role would follow the whole lifecycle of the project management to achieve the result within requirements.The role needs to find the opportunity and risks in the business and promote the problem soving cross-functionally.
Requirements:At least 3 years Project management work experience in internet or customer support industry with solid achievements.Understand the structure of the Customer Support Centre and its logic of the multi-channel system.Fluency in speaking and writing in English (Mandarin is desired).
Qualifications:Internet or customer support industry work experience.Fluent English language skills (Mandarin is desired).PMP, PRNCE2, COPC certified candidates or has at least one of the related qualification.

Job Specification

DiDi Global

Information Technology and Services - Cape Town, South Africa
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