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Job Description
Ensure day to day monitoring and performance of infrastructure components including servers, network, storage and other infrastructure components.
To ensure capacity and performance planning is maintained.
To establish, negotiate and manage relationships and monitor SLA's with service providers.
Ensure 100% uptime of the infrastructure.
Ensure regular testing of DR readiness.
Ensure proactive preventive maintenance of Datacenter, servers, network components and other infrastructure components.
Manage physical security systems at offices.
Ensure Software licenses records are kept up to date and are used optimally.
Prepare medium term implementation plan in association with long term technology plan to ensure un-interrupted migration and implementation of new systems.
Continuous upgrade of applications, operating systems and other components to ensure compliance.
Ensure all firmware are kept upto date as per hardware vendor recommendation.
Plan and manage hardware replacement lifecycle.
Ensure encryptions and security of mobile devices.
Manage and Support Active Directory and exchange infrastructure.
Manage and support email services to Blackberry and IOS devices.
Manage and support remote access security and firewall management.
Manage and support Database Servers including IBM P series, SUN Sparc and X series servers.
Manage Cisco Switches, VoIP telephony and Video Conferencing systems.
Manage and support Storage Area Network (SAN).
Manage and Support Virtual Infrastructure for Servers and Desktops.
Manage and Support replication between Head Office and Disaster Recovery systems.
Ensure Daily, weekly, Monthly and Yearly backups and restores.
Ensure monitoring and management of HVAC (Heat, Ventilation and Air-conditioning) systems, UPS and alternate power systems.
Manage and support integrated Building management system.
Ensure procedure documents and training material is upto date.
Ensuring adequate training and abilities of team members.
Delegating duties, support managers are ultimately responsible for the performance of systems and employees.
Coordinating IT infrastructure projects.
Implementing new hardware, infrastructure components and technologies.
Provide technical leadership to the team members in resolving issues and problems.
Participating in business meetings.
Job Specification
6-8 years post qualification experience.
Proficient in Microsoft Server technology including Active Directory domain, Exchange, and application servers.
Knowledge of LAN / WAN, MPLS, ISDN, VPN technologies.