The successful candidate will be responsible for the optimal functioning of the Company operations, which includes 59 branches and support functions (maintenance/auditing/marketing) daily, through ensuring, achievement of targets, excellent customer service, satisfied and motivated employees, functional and improved systems, compliance with financial regulations and a smooth integration of all these facets to achieve regular and sustainable growth.
Key result areas are as follows:
1. Staff Management
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including reports and problem resolution.
- Work closely with compliance and facilities departments to ensure activities remain compliant.
- Provide operational support and guidance to staff.
- Manage work assignment and allocations for staff.
- Conduct performance review and provide performance feedback to staff.
- Conduct regular meetings with the teams (credit, auditors, maintenance) to discuss about issues, concerns, updates etc.
2. Operations Management
- Manage timely data collection and update operations metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service.
- Partner with cross-functional support teams in improving tools and systems.
- Assist in developing and/or updating standard operating procedures for all business operational activities.
- Monitor and control expenses according to allotted budget.
- Maintain accurate and clear documentation for operational procedures and activities.
- Work in compliance with company policies and procedures, ensuring adherence to respective monitoring bodies and legislative requirements. Develop and implement policies/procedures as and when required.
- Ensure team follows standard operating procedures for all operational functions.
- Support operational maintenance, credit risk and audit processes for the purpose of preventive maintenance and risk management.
- Ensure facilities are monitored and improved on a regular basis, meet legislative requirements in terms of health and safety guidelines and that staff are accommodated in a safe and productive environment.
3. Forensic Management
- Ensure regular liaison with audit teams regarding risks in the operations environment and appropriate actions.
- Conduct regular investigations in conjunction the Fraud Department/Investigator and ensure follow up on findings.
- Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary disciplinary action, if required
4. Targets
- Conduct targets reviews and report cost plans to senior management.
- Manage and direct business teams to achieve business targets.
5. Operations project delivery
- Development, implementation, and review of outcomes of operations assigned projects as and when required.
- Development of policy and procedure in order to ensure controls, compliance, and formality of the operations environment, reducing risk and improving performance.
6. Strategy
- Regular review of operations performance in line with current strategy
- Current strategy changes when and where necessary
- Development, communication, and integration of new strategy within operations on an annual basis
Requirements
- Bachelor's degree in commerce or related field. (Post Grad will be advantageous)
- Minimum 5 years' experience in a managerial role in Financial Services. (Financing and Long-Term Insurance experience will be advantageous)
- Advanced Excel
- ALLPS and PowerBI experience will be advantageous.
- NCA, FIC, FSCA and POPIA experience essential.
- RE5 and Fais Credits essential
- RE1 advantageous
Benefits
- Competitive Salary
- Discretionary Bonus
- 18 Days Leave
- Funeral, Life and Educational Policies