As a Level 1 Support Specialist in our Platform team, you will be responsible for providing pro-active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally.
As the Platform Support team delivers round the clock service, 365 days a year, from around the globe, there may be a requirement to work outside of normal business hours, or on weekend days. This may on an occasional or ad-hoc basis or scheduled on an on-call or rotating-day basis. Any such after-hours work will be well coordinated and compensated for.
At the tier 1 role level we'd expect to see that you are starting to practice some basic leadership capabilities and that you will often need to seek guidance or instruction. As you further develop, towards tier 2 level, we'd expect you to be a self-starter, infrequently needing to seek guidance or instruction. You'll take proactive measures to prevent software issues and consistently achieve business goals and metrics successfully, promptly, and accurately.
About the role
Proactive Services:
Platform:
About Vista
Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.
Our HQ is in the City Works Depot in Auckland. We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.
Requirements
You'll need:
Skills, Knowledge, Abilities and Personal Attributes:
Benefits
You will be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.
We have a range of benefits, a strong mentoring amp; career development focus and fun team events including the Vista Innovation Cup.
If you enjoy a challenge and working in a dynamic and collaborative team, you’ll love working at Vista.
We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates