We are Rebels. Inventors. Magic Makers.
Our world class consumer insights platform allows creators to create brands, ads, products and shopping experiences that people love.
We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we have worked with hundreds of global enterprise brands, have tested 100,000+ ideas, operate in 50+ research markets and have over 300 employees spread across North America, western Europe, South Africa and Asia Pacific.
So how do we do it?
Our platform provides access to actionable, quick and smart insights to amplify creative effectiveness and shape winning innovation, empowering creators with the agility and the data they need to make better decisions about the ads and innovation they take to market.
Through working with some of the biggest brands in the world, we’ve built technology that lets our customers see their product innovations and advertising ideas through their consumers’ eyes so they can quickly iterate, optimise, validate and learn increasing their chances of in-market success.
The TechOps team
At Zappi, Our TechOps team have the space to create and deliver on global user enablement, backed by a leadership team and business that supports them in ensuring Zappi users have everything they need to be successful. You’ll be accountable for responding to internal user requests via Slack and our ticketing system, troubleshooting hardware/software issues, provisioning access, advocating for internal users, sharing context with your team, and delivering value to Zappi.
We’re looking to bring on board an exceptional Help Desk Support person to join our talented TechOps team. You will play a significant role in the day to support our internal teams and execute our goals in alignment with the company's vision.
Who we’re hiring
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
What do the first 3,6,12 months look like?
Within 3 months, you will:
Within 6 months, you will:
Within 12 months, you will:
Benefits
Why join us?
We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet.
Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.
We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambi