FB Operations Manager
Belmond, South Africa

Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.

This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Famp;B Operations Manager to join the Senior Food amp; Beverage team.

Primary Responsibilities Include:

• Oversee and manage the Famp;B outlets as required, ensuring the smooth running of the outlets Schedule all interviews for shortlisted candidates.
• Responsible for the day-to-day logistics of food and beverage service and to increase productivity and reduce costs.
• Be interactive, intuitive, creative, active and visible in all food and beverage areas to ensure that high standard of guest relations and service is maintained.
• Oversees the co-ordination and preparation of staff rosters for all Famp;B outlets to ensure adequate coverage in all Famp;B outlets according to occupancy.
• Supervise and co-ordinate pricing and preparation of menus, beverage and wine lists, and liaise with local suppliers
• In liaison with the Food amp; Beverage Director, ensure that the food and beverage costs are maintained at their agreed levels and the correct profit margins are achieved.
• Ensure through regular monitoring of guest feedback, queries and complaints for delivering prompt, efficient and accurate service.
• Address any grievance and counselling issues among the department.

Requirements

What You Bring:

• Minimum of 5 years Famp;B management experience in a luxury hotel environment.
• Excellent leaderships skills, with the ability to manage and motivate others.
• Excellent knowledge of food cost, employee scheduling and payroll.
• Extensive food and beverage product knowledge.
• Good understating of financial principles.
• Critical thinker and problem-solving skills.
• Strong attention to detail and ability to multitask.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary
• Loyalty and recognition rewards programs
• Employee Assistance amp; Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

Job Rewards and Benefits