Climate Bonds Initiative is seeking a dynamic and motivated individual to join our team as a Sales Administration Manager. As a fast-growing investor-focused NGO, our mission is to mobilise global capital for climate action. We work with governments, investors, banks, and large companies to lead the market in green finance, certification of green bonds, and policy advice.
As the Sales Administration Manager, you will play a crucial role in supporting our sales efforts and ensuring the smooth operation of our sales administration function. You will have the opportunity to work closely with our sales team to build infrastructure that helps to drive revenue growth, streamline processes, and provide excellent customer service as we rapidly scale our fee for service solutions.
Responsibilities
- Develop and implement sales administration processes and procedures to streamline operations and improve efficiency.
- Support the sales team with administrative tasks such as preparing sales reports, managing customer database, and coordinating sales meetings.
- Develop capability in your team to efficiently manage inbound inquiries and sales leads to improve leads that result in sales
- Become expert in use of our CRM and develop team standards for its use, in cooperation with stakeholders
- Provide excellent customer service by addressing customer inquiries and resolving any issues or concerns.
- Collaborate with cross-functional teams, including marketing and finance, to ensure seamless coordination and support for sales activities.
- Analyse sales data and trends to identify opportunities for growth and improvement.
- Manage and maintain accurate sales records, including customer contracts and invoices.
Requirements
- Bachelor's degree in business administration or a related field or equivalent
- 2+ years’ experience as an inbound sales manager, customer service manager, office manager, call centre manager or inside sales manager or similar sales or direct customer support functions.
- Hands on experience with CRM and, or ERP software, and office productivity tools
- 2+ years of sales, or in a role that directly supported sales teams
Job title: Sales Administration Manager
Job level: 4 (Senior Specialist)
Reporting to: director of Climate Services
Salary: ZAR 800-850,000 per annum
Hours: 11am-7pm Monday-Friday
Closing date: 4th February 2024
Benefits
- Impactful responsibilities from the day you join with responsibility for your own learning curve, the role is what you make of it and the possibilities depend on you.
- Amazing opportunities for career progression and structured career development we’ll work with you to explore your learning development and career potential
- We offer a structured and bespoke induction programme specifically suited to the team you’ll be joining and the specific role you’ll be doing. During your first few months, you’ll be given all the training you need to succeed in your role.
- Opportunity to attend a series of Lunch and Learns, delivered by internal subject matter experts and external guest speakers
- An international and diverse work atmosphere
- The chance to be part of our rapid growth and play a key role in the next exciting phase of Climate Bonds Initiative journey
- Everyone that joins us is given the opportunity to undertake our signature Green Bond training, which is recognised and certified by CPD.