Skills Program Manager (Remote)
Learnlight, South Africa
Job Description
Our Organization
Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries.
Our company was founded in 2007 with a dream to bridge the gap between the disparate worlds of education and technology. Our vision was to create an ‘EdTech’ company that harnessed cutting-edge technology to optimize instructor-led training (ILT) rather than replace it, as so many traditional eLearning providers have tried and failed to do. Our obsession was, and continues to be, empowering talented trainers to create transformative learning experiences, because, at the end of the day, we think people are the real ‘killer app’.
Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Today our training services are used by more than 1,200 companies and by over 500,000 employees. We started in Spain however today we have offices across Europe and a team of more than 400 incredible professionals.
Your Opportunity
In this exciting new career opportunity, the Skills Program Manager will be responsible for successfully managing the training programs for learners and to ensure high quality program set up and training delivery, whilst being the single point of contact for coordination. The Skills Program Manager will have ongoing communication with clients, trainers, client managers, recruitment, performance, and international learners to support the delivery of assignments related to intercultural training programs amp; soft skill programs will be responsible for guaranteeing all training objectives are met.
- Reporting to Head of Skills Program Management, Asia
- Work from home remotely
- Full-time working hours
Your Responsibilities
Managing programs
- Responsible for training program from authorisation start to delivery date
- Meet service level agreement standards and achieving superior customer service
- Administer learner authorised package, ensure they meet the client’s provisions in full, and maximize client revenue and profitability
- Communicate with client representatives in cases of exceptions or issues
Assignee and Trainer support
- Welcome, support and show empathy towards learners and their situation
- Maintain an intimate knowledge of a global trainer network, and support, retain and guide them with day-to-day challenges and training materials
- Successfully match learners’ needs, location and objectives with trainers' certifications and skills
Use of Learnlight platform and databases
- Demonstrate agility and autonomy with the Learnlight Platform
- Keep all internal spreadsheets and tracking files are up to date and accurate
Reporting, Billing, Payments, and Invoicing
- Keep billing, payment, and invoicing details up to date on the Learnlight Platform
- Prepare accurate client reports and documentation in a timely manner
Our Successful Candidate
Competencies
- Well organized, good time management skills, efficient, decisive, and assertive
- Calm under pressure
- Excellent communication skills, both written and oral
- Strong intercultural sensitivity and awareness
Skills
- C1 level or higher of English
- Advanced skills in Microsoft Office Suite
- Knowledge of SIETAR network is a benefit
Education amp; Experience
- Background in intercultural skills / intercultural competences
Our Culture
Work from home remotely.
Flexible Working: Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm, initiative, and commitment above all else.
Learning amp; Development: Access to language learning and soft skills training; ongoing professional development talks and masterclasses; culture of coaching and constructive feedback.
Diversity amp; Inclusion: Learnlight fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation, age or disability.
Community Events: We offer a range of social events including Virtual Drinks, Book Club, Teatime, and departmental and All Company meetups.
Your Application
We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon