French Speaking Customer Support Analyst
NMI, South Africa
Job Description
NMI is seeking a French-speaking and security-driven individual to join the Customer Support team in the Cape Town office as a Customer Support Analyst. This role is 100% on-site and is 45 working hours a week, including weekend coverage. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST).
Working hours:
- 4pm - 1am (SAST) March to November.
- 3pm - 12am (SAST) November to March.
Office location: Century City or Cape Town CBD - still to be determined.
As a Customer Support Analyst, you will provide support on a range of NMI products to live Affiliates and Merchants via phone, email and online tickets, ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI.
Requirements
What we are hoping you will bring to the NMI team:
Essential Skills amp; Experience:
- Ability to speak English and French fluently and to a professional standard
- Good customer service skills
- Good all round IT knowledge
- Proven problem solving ability
- Proactive, shows initiative and creativity in solving issues
- Ability to handle complex data sets
- Ability to prioritize tickets and workload
- Excellent written amp; verbal communication skills
- Positive, 'can do' attitude
- Organized and able to work without close supervision
- Show curiosity and attention to detail
Preferred Skills amp; Experience:
- Experience of using a customer ticketing system
- Experience in an IT Helpdesk or Support role
- Experience working with International Organizations/Clients
- Experience of the payments industry
As a big plus but not a necessity we would be keen to see applicants who have some base level coding skills, other IT amp; Tech skills; or a keen interest in learning and developing this knowledge!
Benefits
- Annual salary of R285,000 - R330,000 dependant on experience
- 45 hour work week (you will be required to work some Saturday’s and some Sunday’s)
- Standard South African Leave policy in place
- South African Public Holiday Schedule Observed
Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.
What we do!
NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity amp; Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.