French-Speaking Senior Operations Manager
Houst, South Africa

We are seeking a highly motivated and experienced French-speaking Senior Operations Manager to lead our regional operations team. The successful candidate will be responsible for Houst’s operational success in several key markets. They will be leading a team of Operations Managers and Associates to achieve excellence across all areas of operations, with a view to delighting our guests and hosts with 5-star experiences every time.

Responsibilities:

• Own operational KPIs for your regions, including cleaning ratings, maintenance performance and guest satisfaction
• Analyse data and reports to identify areas for improvement
• Manage and grow a complex network of suppliers ranging from maintenance providers over linen delivery companies to independent contractors
• Collaborate with internal teams such as Onboarding, Commercial and Guest Experience to improve processes and maximise our hosts’ success
• Develop and execute projects that improve operational performance in your markets and beyond
• Manage and develop local Operations teams
• Support daily operations where needed by managing inbound requests, scheduling and communicating with cleaners as well as any other operational tasks that support the business

Requirements

• Fluent French is essential
• Previous experience of managing an operations team in a fast-paced environment
• Ability to use Excel or Google Sheets to analyse data and present findings
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders
• Ability to multitask and handle multiple projects simultaneously
• Resourcefulness, initiative, and a proactive approach to overcoming challenges
• Extreme attention to detail
• Availability to work shifts 7 days a week (9 am to 6 pm CET)

Benefits

Culture

Enviable company culture we’ve put time into getting our work culture just right.

• Regular team social events (both in person and virtual)
• Company-wide recognition of outstanding work
• Opportunities to innovate

Wellbeing

Dedicated to employee wellbeing

• Wellbeing hub with virtual fitness, nutrition, yoga, meditation and talking therapy classes
• Betterhelp coverage for mental health support
• Dedicated employee wellbeing meetings

Benefits

• 35 paid holiday days
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Job Rewards and Benefits