Staffaro seeks a customer-focused Marketing Assistant with an attention to detail to
assist with marketing programs. This individual will join a multi-person team to provide
professional and direct assistance on a regular, on-going basis as the primary point of
contact for telephone, written communications, invoicing efforts and ensure continued
oversight of automated renewal processes.
Duties
Providing customer service in response to inquiries by phone and email
Compiling weekly and monthly data
Coordinating e-mails to selected lists and other service-related celebrations
Preparing content for the company newsletters, website, and other
communications
Answering the phones promptly and assisting client’s needs proficiently.
Processing service requests, sales orders, and invoices
General filing/organization tasks needed.
Inner-office communication for all requests
Purchasing, negotiating contracts and vendor relations.
Implement the marketing strategies and campaigns organized by the department.
Gather data from research, analyze the information and maintain a database for
reference.
Perform market research studies regularly on new trends through surveys, polls,
etc to stay up to date on the changing market behavior and culture.
Create surveys, polls, and questionnaires for research purposes.
Maintain spreadsheets and a database information and statistics found through
research, financials, inventory and write reports.
Position Requirements
Bachelor degree preferred and demonstrated experience and success with
customer-service and administrative functions
Experience with association management databases (MemberSuite, etc.)
Excellent organizational and prioritization skills; able to handle multiple tasks,
projects and priorities effectively and professionally.
Ability to work well in a small, high-energy organization; a team player willing to
take on new challenges with demonstrated ability to partner with staff and
member volunteers.
Computer proficiency (word processing, spreadsheet, database, Internet
applications, membership databases) and willingness to learn new platforms as
required.